Payment Methods
Peakhomers (hereinafter referred to as "we" or "us") is dedicated to providing high-quality outdoor bar stools, outdoor dining chairs, and outdoor multi-seater straight sofas through our online store. To ensure a smooth and secure shopping experience, we have established the following payment guidelines.
Credit Card Payment Process
We currently accept credit card payments, including Visa, MasterCard, and other major credit card providers.
Process Start
When you are ready to purchase your outdoor furniture, please proceed to the checkout page. You will be prompted to enter your credit card information, including the cardholder's name, card number, expiration date, and the security code (CVV/CVC). Please ensure that all information matches the details on your statement to prevent any processing delays.
Payment Confirmation
Once the transaction is authorized, you will receive an automatic payment confirmation via email. This email serves as your receipt and includes your order details for your outdoor bar stools, dining chairs, or sofas. If the payment is declined, we recommend contacting your card issuer for further details.
Safety and Data Protection
We prioritize the security of your information and implement robust measures to protect your data.
Credit Card Security
All credit card transactions are processed through encrypted channels. We utilize Secure Socket Layer (SSL) technology to ensure that your payment details are transmitted safely. We do not store your full credit card numbers on our servers; all sensitive data is handled according to industry security standards.
Our Privacy Policy
We are committed to protecting your personal information. The data collected during the payment process is used solely for order fulfillment and to provide a personalized shopping experience. We do not sell or lease your personal data to others, ensuring your information remains confidential and secure.
Dispute Resolution
We aim to provide a seamless experience, but we understand that issues may occasionally arise.
Resolution Service
If you encounter any discrepancies with your payment or order, please reach out to us directly. We are committed to reviewing every case thoroughly and working toward a fair resolution, such as investigating payment errors or clarifying transaction details.
Additional Help
If a resolution cannot be reached through our standard process, we will provide guidance on further steps. We strive to maintain transparent communication to ensure your concerns are addressed promptly and professionally.
Communication and Support
We believe in keeping our users informed regarding their transactions and any changes to our procedures.
Update Information
We may update these payment methods from time to time to reflect changes in our operations. Any updates will be posted on this page, and we encourage you to review this information periodically to stay informed.
Payment Currency and Pricing
All prices displayed for our outdoor furniture are in the currency specified at checkout. We ensure that the total amount shown before you confirm your payment is the final price you will pay, with no hidden fees added during the transaction process.
Transaction Verification
To protect against unauthorized use of credit cards, we may occasionally perform verification checks. This may involve confirming the billing address or other details provided during checkout. If we are unable to verify the information, we reserve the right to cancel the order to ensure the security of the true cardholder.
Payment Failure Handling
In the event of a failed transaction, we suggest checking your balance, verifying the card's expiration date, or ensuring that the billing address matches the one on file with your bank. You may attempt the transaction again or contact us for assistance if the issue persists.
Contact Information
If you have any questions regarding your payment or the products we offer, please contact us:
Address: 1145 ORANGE LEAF CT, CHRISTIANSBURG, VA 24073-7672, US
Phone: +1 (917) 769-6267
Email: customer@peakhomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)