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Shopping Guide

 

Welcome to Peakhomers (hereinafter referred to as "we" or "us"). We are committed to providing high-quality outdoor furniture, including outdoor bar stools, outdoor dining chairs, and outdoor multi-seater straight sofas, through our online store. To ensure a smooth shopping experience, please refer to the following guide.

Preparation and Selection Before Buying
When choosing your outdoor furniture, please consider the following aspects:

  • Space Measurement: Before selecting outdoor bar stools or dining chairs, measure the height of your tables or counters. For outdoor multi-seater straight sofas, ensure your patio or balcony has sufficient length to accommodate the straight-line configuration.

  • Material Suitability: Our products are designed for outdoor environments. Consider the weather conditions in your area to select the materials that best suit your needs.

  • Layout Planning: Since we operate exclusively online, we provide detailed dimensions and high-resolution images for each item to help you visualize how the pieces will fit together in your outdoor space.

Shopping Cart and Order Confirmation
Once you have selected your desired items:

  • Adding to Cart: Click the "Add to Cart" button. You can review your selected items at any time by clicking the cart icon.

  • Reviewing Details: Check the quantity, color, and specifications of your outdoor furniture to ensure they meet your requirements.

  • Order Confirmation: Proceed to the checkout page. Provide accurate shipping information to ensure successful delivery. Please double-check your contact details and delivery address before finalizing the order.

Payment Methods
We provide a secure payment environment for all transactions.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Payment Completion: Follow the prompts on the payment page to enter your card details. Once the transaction is authorized, you will receive an order confirmation email.

Shipping and Delivery

  • Order Processing: We begin processing your order as soon as payment is confirmed.

  • Delivery Tracking: Once your furniture is dispatched, we will provide tracking information so you can monitor the progress of your shipment to your doorstep.

  • Receiving Goods: Upon delivery, please inspect the packaging and the items (bar stools, dining chairs, or sofas) to ensure everything arrived in good condition.

Return and Refund Policy
We want you to be satisfied with your purchase.

  • Return Eligibility: If you find that the product does not meet the descriptions provided on our website, you may initiate a return request within the specified timeframe.

  • Process: Please ensure the items are kept in their original condition and packaging. Contact us to receive instructions on how to proceed with a return or refund.

Privacy and Data Protection
We value your privacy and are dedicated to protecting your personal information.

  • Data Collection: We only collect information necessary to process your orders and improve your shopping experience.

  • Information Security: We implement strict security measures to ensure that your personal and payment data are handled securely and remain confidential.

Contact Us
If you have any questions regarding our products or your order, please reach out to us using the information below:

Address: 1145 ORANGE LEAF CT, CHRISTIANSBURG, VA 24073-7672, US
Phone: +1 (917) 769-6267
Email: customer@peakhomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)