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Return, Exchange and Refund Policy

 

Peakhomers (hereinafter referred to as "we" or "us") is committed to ensuring your satisfaction with our outdoor bar stools, outdoor dining chairs, and outdoor sofa sets. As an online-only store, we strive to provide a seamless shopping experience. Please review our policy below regarding returns, exchanges, and refunds.

Return and Exchange Validity

You have 45 days from the date of signing for your delivery to request a return or exchange. Requests made after this period will not be accepted.

Return and Exchange Conditions

Items are eligible for return or exchange under the following conditions:

  • Appearance Issues: The product has visible surface damage or aesthetic defects upon arrival.

  • Quality Issues: The product has functional defects or structural failures.

  • Odors or Color Differences: The product has severe unpleasant odors or significant color discrepancies compared to the online description.

  • Incorrect Items: The item received does not match the order placed.

  • Change of Mind: You may return the item without a specific reason, items must be returned in their original packaging and in a resalable condition.

Return Process

  • Contact Us: Apply for a return by emailing customer@peakhomers.com or calling +1 (917) 769-6267. You must provide your order number, proof of payment, reason for return, and relevant photos or videos.

  • Application Review: We will process your application immediately. If approved, we will notify you via your contact method and provide the return address.

  • Shipping: You must ship the item back to our designated return address and wait for us to receive it.

  • Inspection and Refund: Upon receipt, we will inspect the item to verify the reported issue. If the inspection is passed, we will immediately arrange your refund. For more information, please refer to the Refund Process section.

Exchange Process

  • Contact Us: Apply for an exchange by emailing customer@peakhomers.com or calling +1 (917) 769-6267. Provide your order number, proof of payment, reason for exchange, and relevant photos or videos.

  • Application Review: We will process your application immediately. If approved, we will notify you and provide the return address.

  • Shipping: You must ship the item back to our designated return address and wait for us to receive it.

  • Inspection and Dispatch: Upon receipt, we will inspect the item. If the inspection is passed, we will arrange the exchange within 1-3 business days. The estimated delivery time for the replacement item is 7-15 business days. For more shipping information, please refer to our Shipping Policy.

Refund Process

  • Refund Method: Refunds will be credited back to the original bank card (Visa or MasterCard) used for the purchase.

  • Processing Time: Depending on the efficiency of different card issuers, we expect the refund to arrive within 1-5 business days. If the refund is overdue, please contact us for assistance.

Shipping Costs

  • Our Responsibility: For issues related to appearance, quality, odors, severe color differences, or incorrect items, we will bear the return shipping costs.

  • Your Responsibility: For "Change of Mind" (no-reason) returns or exchanges, the return shipping costs are to be borne by you.

Return Labels

For your convenience, a return label is included inside every package to facilitate the return process.

Responsibility Statement

We are not responsible for any damage caused by improper assembly, unauthorized modifications, or misuse of the furniture. If an item is damaged during return transit due to inadequate packaging by the sender, we reserve the right to deduct the loss from the refund amount.

Order Cancellation

You may request to cancel your order before it has been dispatched. Once the item has left our warehouse, the request will be treated as a "Change of Mind" return, and you will be responsible for the return shipping costs.

Product Condition for Returns

To be eligible for a refund or exchange, items must be returned in their original packaging and in a resalable condition. If the original packaging is lost, please ensure the item is securely packed to prevent damage during transit.

Damaged or Missing Parts

If you receive a package with missing parts or components damaged during shipping, please contact us within 48 hours of receipt. We will prioritize sending replacement parts to you at no additional cost.

Contact Us

If you have any questions regarding your order, please reach out to us during our service hours:

Address: 1145 ORANGE LEAF CT, CHRISTIANSBURG, VA 24073-7672, US
Phone: +1 (917) 769-6267
Email: customer@peakhomers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)